Employment Type:

Full time

Shift:

Day Shift

Description:

JOB SUMMARY

A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the CHW to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

JOB DUTIES

1. Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values.

2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.

3. Improves access to health and human services for patients through in-person interactions, telephone contacts, and coordination of referrals.

4. Provides basic education regarding chronic health conditions in a way that promotes understanding and self-management by the client.

5. Facilitates or conducts enrollment in available federal, state and local programs to increase access to health care and support services. Examples include: health coverage via the marketplace, Medicaid, Medicare, social security benefits, food, and housing services.

6. Provides in-service education to service providers relative to healthcare customs/beliefs of the target population and works cooperatively with other community agencies to promote culturally appropriate services.

7. Maintains frequent contact with community agencies serving vulnerable populations and participates in community meetings.

8. Community Care Coordination

a. Provide effective care coordination for individuals

b. Build caring relationships with participants to promote positive health and social service outcomes

c. Adhere to an ethical code of principles to strengthen the professional role of the CHW

9. Individual & Community Advocacy - Serves as a community liaison between target populations and agencies and providers

10. Teaching Strategies for Change

a. Assess stage of change and provide education appropriate for readiness

b. Utilize a variety of teaching strategies, including verbal, handouts, and/or video based on participant learning style

11. Community Resources

a. Identify and refer people from targeted populations with basic needs

b. Utilize community resources and their referral processes

c. Identify and utilize entitlement participant program services

12. Organizational & Personal Skills

a. Identify the emotional dynamics involved in CHW work and utilize a personal and professional support system to cope with these dynamics

b. Practice efficient time management and document time allocation accurately

c. Perform basic clerical, computing and office skills

13. Practice efficient time management and document time allocation accurately

14. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

15. Performs other duties consistent with purpose of job as directed.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Education: High school diploma or equivalent.

Licensure: Basic Life Support (BLS) certification is preferred.

Experience: One to three years of community involvement experience. Meets additional state/local requirements.

Other Job Requirements:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively interview clients and accurately record medical information. Ability to effectively present information in one-on-one and small group situations to clients, and other employees of the organization. Ability to effectively relate pertinent information with medical and social service professionals.

Collecting & Reporting Confidential Information - Understands and is capable of using multiple technologies including but not limited to desktop/laptop computers, mobile devices and tablets in order to accurately and in real-time capture relevant social determinant information for the medical record

Must possess a comprehensive knowledge of the local community.

Work requires driver's license in good standing, the ability to drive a vehicle or have access to reliable transportation.

Work requires ability to communicate orally and to hear, or communicate with target population. Bi-lingual skills to work with patients in their native language are preferred.

Work requires proofreading and checking documents for accuracy.

Must be comfortable operating in a collaborative, shared leadership environment with clinical supervision.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of SJHS.

Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran