Kaiser– Call Center Pharmacy Technicians

Location: 2921 Naches Avenue Southwest, Renton,

Washington, 98057, United States

Contract Term: 13 weeks...Kaiser will re-evaluate every 13 weeks for extension or opportunity to go direct

Schedule: The Call Center is open Monday – Sunday, 7am to 7pm. The schedule will be 5 days/ 8 hour shifts - Candidates MUST be flexible to work any of these hours

Pay: $30 Per Hour

Job Description : Non-patient facing - C all Center on the phone taking calls from members and inputting RXs for filling offsite

• Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions

• Responsible for maintaining productivity and quality standards, along with legal and company compliance

• Track and triage all coverage determination requests for approval

• Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments

• Display excellent communication skills

• Make outbound calls to patients to collect shipping and billing information

• Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems

Job Requirements:

• 6+ months of pharmacy technician experiences

• Must have WA Pharmacy Technician License

• EXCELLENT Customer Service Skills

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.