JOB SUMMARY

The Call Center Patient Scheduler will serve as the primary point of contact with ancillary departments and provider practices. The Call Center Patient Scheduler will provide exceptional customer service and superb communication between patients and departments.

The St. Mary's Access Center serves as the liaison between practices and patients and is the primary representation of the departments. The Access Center is a high-volume, fast-paced department, answering 1000+ calls per day for St. Mary's Integrated Medical Group.

JOB REQUIREMENTS

Education:

• High School diploma or equivalent required

• Medical terminology preferred

  Experience:

• 1-2 years previous Contact Center and/or medical office experience required

• Knowledge of insurance plans and billing requirements preferred

• Basic clerical skills including (but not limited to): faxing, mailing letters, transferring calls, emailing, and utilizing Microsoft Word and Excel

• Experience with Epic preferred

  Other Skills Required:

• Exceptional customer service skills required

• Ability to multitask in a fast-paced environment required

• Excellent critical thinking skills and ability to problem-solve with limited available information

• Excellent written, verbal, and interpersonal skills required

• Experience with EMR and appropriate documentation preferred

• Ability to type 60-70 wpm required

  An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

  Covenant Health Mission Statement

  We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

  Our Core Values:

  •Compassion

  We show respect, caring, and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable, and suffering.

  •Integrity

  We promote justice and ethical behavior and responsibly steward our human, financial, and environmental resources.

  •Collaboration

  We work in partnership, dialogue, and shared purpose to create healthy communities.

  •Excellence

  We deliver all services with the highest level of quality while seeking creative innovation.

  Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).