Corporate Security & CCRM Director The Corporate Security & CCRM Director is responsible for the development and implementation of policies and procedures to ensure the physical safety of all employees, customers, property and assets owned and leased by the organization. This includes: * Develop and Maintain strategy for Corporate Security and Corporate Continuity & Recovery Management. * Develop and maintain partnerships with Federal, State, and Local Law Enforcement and to identify security trends and evaluate possible solutions to proactively deter criminal activity. * Manage effective operating model and governance, including policies, procedures, and runbooks. * Provide protective and investigative services. * Manage and evolve Executive Protection program. * Manage security operations including Alarm Monitoring Center, Access Processing, and Lockshop. * Manage Life Safety threats including fire, tornado, active shooter, AED machines, etc. * Manages corporate security program responsible for crisis management or emergency situations 24/7. * Supports geopolitical and geographical threat intelligence. * In coordination with Cyber Intelligence develops travel advisories, processes and travel security countermeasures. * Oversee Corporate Continuity and Recovery Management -- events causing disruption or impairment to our enterprise. * Ensures quality controls over incident response and event management. * Conduct quarterly business reviews, contract management and project management. * Partner with external vendors that support Corporate Security and CCRM. * Partners with Cyber function to ensure one voice / process for the enterprise. Scope includes managing budget of $3 million for Corporate Security and $1.5 million for CCRM -- approx. 40 colleagues internal to Comerica and 72 indirect through Allied Universal Services (AUS) Supports 7,700 colleagues, 432 banking centers and all other locations where colleagues work. Position responsibilities Strategic Planning Develops and implements overall Corporate Security strategy, policies, and standards to ensure the physical safety of all visitors, employees, customers, property, and assets. * Developing and executing a long-term strategy that includes modernizing the security function and ensuring a cohesive partnership with physical security, Cybersecurity and Fraud. Such as development of a Fusion Center. * Continuously seeks to improve the efficiency of the Corporate Security Department based on external factors, benchmarking, and assessment of risks. * Participates in local, state, or federal working or advisory groups to keep abreast with all security-related information, directives, and events. * Reviews security technology to ensure it is in accordance with the Bank Protection act and Comerica Security Risk Rating Mode. * Establishes comprehensive operational plans for crisis response, disaster recovery evacuation including: protests, terrorism, national disasters, workplace violence and other emergency events. * Conduct quarterly business reviews. Security Consulting and Protective Services Analyzes and assesses physical security problems, issues, and projects to provide expertise in problem solving management and recommendations to all business units and areas of the bank. * Provides consultation and immediate response to various security related situations involving employees and/or locations 24/7. * Conducts regular proactive audits and inspections to assess, identify and mitigate any security vulnerabilities or gaps. * Leads and directs significant investigations and critical event responses in coordination with law enforcement and other officials or agencies. * Manages Executive Protection program -- including office, home, and business travel security. * Manages Life Safety threats including fire, tornado, active shooter, AED machines, etc. * Supports geopolitical and geographical threat intelligence. * Ensures partnership and alignment with Cybersecurity team. Education and Training Delivers education programs and communications on security policies and topics to ensure staff is adequately informed and equipped to manage potential security issues. * Compliance and National Training Programs -- for example, FDIC Bank Protection Compliance to monitor and insure Physical Security Policies, Procedures, and Technology are in compliant with 1968 Bank Protection Act. * Manage all employee security training programs -- for example, New hire compliance training and Personal safety awareness training (Crime Prevention). * Banking center robbery awareness training. * Manage the development of workshops and training exercises to ensure compliance with OSHA standards, Regulation H, and related laws and professional standards. * In coordination with Cyber Intelligence, develops travel advisories, processes and travel security countermeasures. * Assess effectiveness of programs. Monitoring, Access Management and Bank Robbery Response Provide oversight of the Alarm Monitory Center that monitors over 400 Banking centers, stand-alone ATMs in additional to more than 50 campus/multi-tenant buildings nationwide. * Ensures response, reporting, and statistical information guidelines follow policies and procedures. * Manages Risk Mitigation to ensure appropriate security devices are in place to assist employee's safety and reduce risk. * Recommends enhancements to increase employee safety and reduce risk. * Oversees Card Access Processing and Lock shop. Corporate Continuity and Recovery Management Prepares Comerica's businesses for the occurrence of emergencies, disasters, or operational disruptions. * Oversees the various business continuity plans, table-top exercises, and committees to manage disruptions or impairments to the Enterprise. Vendor, Risk, Financial and HR Management * Manages contract with National Service provider (AUS) - Security Officers for Building Security and Roaming Patrols for Banking Centers. * Manages Critical Communication services and contract with our providers (i.e. Everbridge). * Manages contract with vendor supporting cameras and alarms (JCI). * Collaborate with landlords on all safety and risk matters. * Monitors service levels in all markets, identifies the strengths and weaknesses of the service providers and develops action plans to improve if necessary. * Manage department's audit process to ensure compliance of audit standards in all markets. * Ensures quality controls over incident response and event management. * Develops and manages the Security and CCRM budget. * Manage all Comerica Security and CCRM colleagues (approx. 40) and partner with vendors to manage external but on-site employees. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled